1. I have placed my order,
how soon can I expect to receive my purchase?
2. What about back orders?
3. What shipping options are available?
4. What type of credit cards can I use?
5. Do you ship outside of the United States?
6. How can I contact Customer Service?
7. What's your return policy?
8. How can I get a catalog featuring all of
your products?
9. I want to stop receiving your promotions
and emails. How can I do this?
10. What is the difference between commercial soap
and handmade soap?
11. What is Micky Byrd' philosophy?
12. How can I contact you?
13. Do you offer gift wrapping?
14. I received an eGift Card, what do I need to
do to use my card?
15. Need Wholesale Info?
After
I have placed my order, how soon can I expect to receive my purchase?
Your order will
be shipped to you within 3-5 days from when we receive payment. You
will receive an email confirming your order and an email informing
you of shipping details and your tracking number once your order
has shipped.
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How do I know if a product I want to purchase is on back order?
If an
item becomes out-of-stock once your order has been submitted, we
will send you an email within 24 hours to inform you when the item
will be available for shipment. We will also offer you alternatives
on how you want us to handle your order. Alternatives would be:
approval to place this item on backorder and ship other items if
applicable, cancellation of the item or to cancel complete order,
or the option to replace with another item.
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What shipping options are available?
We use UPS standard
shipping service. We do not offer Express Shipping at this time,
but plan to do so in the future.
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What type of credit cards can I use?
You can pay for
your purchases through PayPal where you can use your Visa, Mastercard
or American Express credit card.
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Do you ship
outside of the United States?
Yes, new International shipping rates will be announced soon.
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How can I contact Customer Service?
Our Customer
Service hours are from Monday-Friday from 9:00 a.m. to 5:00 p.m.
, Saturday from 10:00 a.m. to 2:00 p.m. Pacific Standard Time. Closed
Sunday. Contact Customer Service at (773) 383-2043 or by email if you have any questions or want to discuss other concerns. We
will respond to your email within 24 hours.
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What's your
return policy?
We at Micky Byrd want our customers
to be 100% completely satisfied with their purchase. We will accept
all returns, unopened in their original packaging, within 14 days
of receipt of your purchase. Unfortunately, we are not able to accept
products after this 14 day time period. We will, of course, immediately
replace or issue a full refund for any product that be damaged during
shipment.
We make the return process very easy and
simple for you. Just send an email to our Order
Department. Please enter in Subject window: RETURN-YOUR NAME/YOUR
ORDER NUMBER. This is to alert us to anticipate your returned order. Enter
any additional information if necessary in your email that will help us
accommodate your request. Ship using your choice of carrier which can
track the order. Upon receipt of your returned order, we will process
a refund, credit or replace the item.
eGift
Certificates: Refunds will only be processed to the original purchaser
of the eGift Certificate.
Return
the package using registered mail, UPS or Federal Express to:
Micky
Byrd
Attn: Joyner-Customer Service
9000 Las Vegas Blvd South, Ste. 2142
Las Vegas, NV 89123
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How can I get a catalog featuring all of your products?
We do not have
a catalog available at this time.
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I want to stop receiving your promotions and emails. How can
I do this?
To unsubscribe from our email list, please click here to submit an email. Just enter "Unsubscribe" in the
Subject area and submit. Your name will be removed from our promotional
mailings within 3-5 days.
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What is the
difference between commercial soap and handmade soap?
Commercial soap
is usually manufactured using synthetic detergents and chemicals
that can strip away the skin's protective oils. One of the most
beneficial by-products of the soap making process is the production
of glycerin, a humectant that draws moisture to the skin. Large
amounts of glycerin is removed in the commercial production process
and used to make other beauty products. Only a small quantity of
glycerin remains in commercially produced soaps. Commercially produced
soaps are made with artificial ingredients, chemicals and harsh
detergents.
Handmade
soap however, completely incorporates and retains all of this natural
glycerin, a major benefit in handmade soap. Glycerin attracts moisture
to your skin and each bar of handmade soap you use is thereby providing
your skin with more moisturizing properties than commercial soap.
Also, handmade soaps which are blended with nature's own pure vegetable
oils and butters, pure essential oils and organic botanicals. These
ingredients are a healthier alternative for cleansing your precious
skin. No artificial ingredients or chemicals are included in 100%
natural, handmade soap.
PLEASE
READ THE INGREDIENTS ON PRODUCT LABELS. Please be aware if you have
allergies what is sensitive on your skin. Natural and organically
grown ingredients, as wonderful as they are, sometimes cause allergic
reactions for some people (think poison ivy). We want you to enjoy
our products, but if you are allergic to oats and seafood, for example,
please do not use products that have oatmeal or seaweed listed on
the label.
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What is Micky Byrd's philosophy?
Our
philosophy is to give consumers a healthier alternative to skin
and hair care products. Our products are created from natural based
ingredients versus being chemically manufactured. We
make our products in small batches for specialized quality control
and freshness using 100% all-natural vegetable oils, butters and organic botanicals. We
do not use artificial ingredients, detergents or chemical additives. We
do not test our products on animals, nor do we use any ingredients
in our products that are environmentally endangered. Purity in our
products gives purity to your skin.
Our
goal is to formulate our products for the skin care, beauty and
moisturizing needs of women of color. We produce high-quality, handmade
all-natural aromatherapy skin care and bath products that give effective
and beneficial maintenance for your skin and hair. We
select pure, high-grade essential oils and blend them together to
create signature fragrances for their aromatherapy influences on
the emotional state of being, and we named our signature fragrances
from words that encourage a healthy attitude and to help influence
a positive state of mind, body and spirit.
We
guarantee the safety of what we sell to you. Your complete 100%
satisfaction with our products is our main priority and why we established
our goals for Micky Byrd.
Giving
back is one of our major goals of our company. We have established
a program that will provide a portion of our profits to support
disadvantage women, to help them strive for a better life for themselves
and their children and we give our thanks to you for helping make
this happen.
Due
to the fact that our soaps are handmade and hand cut, slight variations
and colorings may occur from batch to batch. Weights of our soaps
may vary, but the weight will never be lower than the advertised
weight.
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How can I
contact you?
If you have any questions or concerns, please send an email
at: info@mickybyrd.com.
We are located at:
Micky
Byrd
Attn: Joyner-Customer Service
9000 Las Vegas Blvd. South, Ste. 2142
Las Vegas, NV 89123
(773) 383-2043
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Do you offer
gift wrapping?
Yes, all
gifts that have been wrapped with our exclusive gift paper will
be carefully packaged prior to shipping to guarantee that the package
will arrive fresh and appealing at their final destination.
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I received an eGift Card, what do I need to do to use my card?
You have been given the opportunity to choose your own gift when
you receive an eGift Card email. Included in the email will be a special
card number, date that the card was purchased, the name of the person
who purchased the card and the gift amount.
You may then make your selections and use your eGift Card at checkout,
before taxes and shipping. If your purchases are more than the gift amount
of the eGift Card, please use another form of payment to complete your
purchase. If your selections total less than the amount stated for your
eGift Card, you will be issued another eGift Card with the remaining balance
to use at a future date.
Unfortunately, we do not give cash refunds to the gift recipient. Only
the purchaser of the eGift Card can receive a full refund if the card
has not been used. If your eGift Card becomes lost, please inform us as
soon as possible so that we can block that number and issue you a new
eGift Card with the current balance.
Your eGift Card does not have an expiration date, so you can purchase
your handmade goodies at your leisure.
Need Wholesale Info?
Please go to the Wholesale Info
page for detailed information.
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